La Mer The Moisturizing Soft Cream

UK Delivery

Free UK delivery on all orders.
Orders placed before 4:00pm (UK time) are dispatched the same day via Royal Mail.
Orders placed after 4:00pm are dispatched the next working day.

Free Next Day Delivery (UK) – Orders Over £40

Spend £40+ and use discount code NEXT at checkout to receive free next day delivery.
Next day delivery timeframe: 1 working day from dispatch.

UK Express Delivery

Express delivery timeframe: 2–3 working days from dispatch.

EU Delivery

Delivery to EU countries takes up to 7 working days from dispatch.

Returns

We want you to be completely happy with your order. If you change your mind, no problem – we’ve made returns simple and hassle‑free.

Items can be returned for a full refund within 30 days of the purchase date, provided they are in their original condition and packaging, and unused where applicable.

To initiate a return, please visit our returns portal and follow the step‑by‑step instructions. Once your return is approved and received, your refund will be processed back to your original payment method.

If you have any questions about your order or the returns process, our customer support team is here to help.